Support

How can we help?

Quick answers first. If they don’t cover it, write to us: a real person reads every message.

Learning

How does the streak work?

Finish at least one activity a day and your flame grows. Missed a day? A streak freeze covers it automatically: you start with 2 and can get more with coins in the Shop.

What counts for the daily goal?

Every activity you finish: lessons, missions, reviews and evaluations. Choose 1 to 10 a day in Perfil → Daily goal.

Can I get less English in the lessons?

Yes. In Perfil → English help, Auto shows less English at each level and Menos is Portuguese only.

Zé’s reminder

One notification a day, only if you haven’t practised yet. Turn it on or off and pick the time in Perfil → Zé’s reminder.

Speaking exercises don’t hear me

Allow the microphone for EveryDay BR in your phone settings. On Android, speech recognition needs an internet connection.

Subscription and purchases

How do I cancel my subscription?

Subscriptions are billed and managed by Apple or Google, so you cancel there. Cancel at least 24 hours before the renewal date to avoid the next charge.

• iPhone: Settings → your name → Subscriptions → EveryDay BR → Cancel Subscription.
• Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → EveryDay BR → Cancel subscription.

Deleting the app or your account does not cancel the subscription.

How do I restore my purchases on a new phone?

Sign in with the same account you used before, then open Perfil → Subscription → Restore purchases.

Can I get a refund?

Refunds are decided by the store where you paid. Ask Apple at reportaproblem.apple.com, or Google from your Google Play order history.

Your account and data

See the Privacy Policy for what we collect, and Delete your account to erase your account and data.